FAQs
Choosing & Products
How do I choose the right support product?
Start with the body area you want to support (upper back, lower back, knee, wrist, ankle, or feet), then check the product's size chart. Each product page lists the intended use and sizing. If you're between sizes, we generally recommend sizing up for comfort.
What's the difference between SINGLE and PAIR packs?
SINGLE is one unit; PAIR is two units of the same product (e.g., one for each knee, or a spare). The PAIR pack is priced lower per unit than buying two SINGLEs separately.
Are your products suitable for men and women?
Most of our supports are unisex and come in a range of sizes. A few items (e.g., some knee sleeves) are offered in women's-specific fits — check the product page for details.
Can kids or teens use these products?
We offer a dedicated Posture Corrector for Kids & Teens with its own sizing. For other products, check the size chart — adult sizes may not fit smaller frames. When in doubt, contact us before ordering.
What materials are the products made of?
Materials vary by product and are listed on each product page. Common materials include breathable neoprene blends, elastic fabrics, and (for copper-line products) copper-infused fibers. All are chosen for everyday wear comfort.
Sizing & Wearing
How do I find my size?
Measure the body area as shown in the size chart on each product page, then match your measurement to the chart. If you're between sizes, sizing up usually gives a more comfortable fit.
How long can I wear it each day?
Start with short periods (20–30 minutes) while your body gets used to it, then gradually increase. Most people find 1–2 hours at a time comfortable. Take breaks and remove it if you feel discomfort.
Can I wear it while sitting at a desk / driving / sleeping?
Many customers wear our supports while sitting at a desk or driving. We don't recommend wearing them while sleeping unless the product page specifically says it's designed for that.
Can I wear it during workouts or sports?
Light to moderate activity is generally fine — many products are designed for active use. For high-intensity training, check the product page or contact us to confirm suitability.
When should I stop wearing it?
Stop and take a break if you feel numbness, tingling, skin irritation, or any discomfort. Our products are everyday comfort supports, not medical devices — if you have an ongoing condition, talk to a healthcare professional about what's right for you.
Washing & Care
How do I wash and care for my product?
Hand wash in cold water with mild detergent and air dry. Do not machine wash, bleach, iron, or tumble dry, as heat can damage elastic fibers and shorten the product's lifespan.
How long will the product last?
With proper care, most supports last several months of regular use. Elasticity naturally decreases over time — if the fit feels loose or stretched out, it's time for a replacement.
Shipping, Returns & Orders
How long does shipping take?
We offer free U.S. shipping on all orders. Orders are typically processed within 0–2 business days, followed by 3–5 business days in transit — so you can expect delivery within 3–7 business days. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Our shipping policy is built around U.S. delivery with free shipping on all orders. If you're outside the U.S., contact us at support@iydoamea.com and we'll confirm whether we can ship to your address.
What is your return / exchange policy?
You have 30 days from the date you receive your order to request a return or exchange. Items may be tried on for fit, but must be in original condition with tags attached and original packaging. Start a return from our Return Center page or email support@iydoamea.com with your order number.
I ordered the wrong size — can I exchange it?
Yes. Size exchanges follow the same 30-day policy. You cover the return shipping; once we receive the item, we ship the new size to you free. Contact us with your order number and the size you need to arrange it.
How can I track my order?
Once your order ships, you'll get an email with a tracking number and link. You can also check status anytime on our Track Your Order page.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay through our secure checkout.