REFUND POLICY
Return & Refund Policy
We want you to feel confident shopping with IYDoaMea. If something is not right with your order, contact us and we will help review the best return, exchange, or replacement option.
30-Day Returns
You have 30 days from the date you receive your order to request a return or exchange.
Items may be tried on for fit. Returned items must be in original condition with tags attached and original packaging. Items showing signs of extended wear, washing, damage, or alteration may not be accepted.
Discounted or clearance items are final sale unless the item received is wrong, defective, or damaged.
How to Start a Return
- Contact us at support@iydoamea.com with your order number and reason for return.
- Our team will review your request and provide the return shipping address within 1 business day.
- Do not send items to our mailing address without approval. Unauthorized returns may not be accepted.
- Pack the item in its original packaging with tags attached.
- Ship the package and send us the tracking number.
- After we receive and inspect the return, we will process the refund or exchange within 4 business days.
Return Shipping Fees
| Reason | Who Pays Return Shipping? |
|---|---|
| Wrong item, defective item, or item damaged before delivery | IYDoaMea. We will provide a prepaid return label or replacement option. |
| Does not fit, changed mind, or unwanted item | Customer pays return shipping. Eligible product price will be refunded after inspection. |
| Exchange for a different size or color | Customer pays return shipping for the original item. Replacement shipping is free after the return is received and approved. |
Refund Timeline
After we receive and inspect your returned item, refunds are normally processed within 4 business days. PayPal refunds may take up to 2 business days after processing. Credit card refunds may take 5-10 business days after processing, depending on your bank.
For wrong, defective, or damaged items, we will offer a full refund or a free replacement after reviewing the issue.
Order Cancellation
Orders are processed quickly. To request a cancellation or address change, contact us as soon as possible at support@iydoamea.com.
- If the order has not shipped, we will cancel it and issue a refund.
- If the order has already shipped, it cannot be canceled. You may request a return after delivery under this policy.
Lost, Stolen, or Undelivered Packages
If tracking shows delivered but you have not received your package, please check your mailbox, front door, and any safe delivery locations first. You can also contact the carrier with your tracking number.
IYDoaMea is not responsible for packages marked as delivered that are lost or stolen after delivery.
If a package is returned due to an incorrect or incomplete address, refusal, or failure to claim the package, the customer is responsible for original and return shipping costs. Any duties, taxes, or customs charges incurred on original or return shipments may be deducted from the merchandise refund.
Contact Us
- Email: support@iydoamea.com
- Phone: 626-695-6862
- Mailing Address: C/O 1420 N. Tamarind Ave, Rialto, CA 92376
- Service Hours: Monday to Friday, 8:00 AM - 5:00 PM (EST)